Terms

Terms of Service

These Terms govern how The Vigo Group Pty Ltd provides services. Additional service-specific terms, Statements of Work, service schedules, or signed agreements may apply where formal engagements or distinct service arrangements exist.

Terms at a glance

These Terms apply to use of this website and to services provided by The Vigo Group Pty Ltd (ACN 130 524 346), a company operating from Melbourne, Victoria, Australia, unless a separate written agreement, Statement of Work, service schedule, or subscription description states otherwise.

Last updated: 1 May 2026.

Scope, deliverables, exclusions, assumptions, and pricing are defined per engagement
Fees and payment timing are defined per engagement or invoice
Overdue invoices may result in suspension or restricted access to deliverables
These Terms are governed by the laws of Victoria, Australia

Services provided

Operator and advisory services

The Vigo Group provides professional technology operator and advisory services to assist clients in assessing, planning, governing, and implementing technology solutions. This may include strategy, systems integration, delivery support, digital trust, domain and DNS control, identity and access management, incident readiness, and technology assessments.

Managed services

Managed services may include ongoing support, maintenance, monitoring, administration, domain management, or other operational activities as specified in a Statement of Work, service schedule, or subscription description.

Scope and source of truth

Scope is defined per engagement. The relevant Statement of Work, service schedule, subscription description, invoice, or signed agreement is the source of truth for deliverables, exclusions, timeframes, assumptions, responsibilities, and pricing.

Clients and eligibility

Services are primarily offered to businesses and organisations operating within Australia. Remote support may be provided depending on the nature of the service and the specific agreement.

By engaging The Vigo Group, you represent that you are authorised to act on behalf of the entity you represent and that the entity is eligible to receive services under these Terms.

Service delivery models

Project-based services with agreed scope and deliverables
Retainer services for ongoing access over a specified period
Subscription services for recurring managed services or defined support
Remote support where appropriate to the service and agreement

The delivery model for each engagement is defined by the relevant written arrangement. Different models may have different response expectations, inclusions, exclusions, renewal terms, and cancellation arrangements.

Fees and payment terms

Pricing may be fixed-fee, hourly, retainer-based, subscription-based, or otherwise agreed in writing. Payment terms are specified in the relevant Statement of Work, service schedule, subscription description, invoice, or written agreement.

Fixed fees may apply to defined projects with specified deliverables
Hourly rates may apply to consulting or support services billed by time spent
Subscription fees may apply to recurring services
Overdue invoices may result in suspension of services

Non-payment

If payment is not received within 14 days of the due date, The Vigo Group may suspend services for overdue invoices and recover reasonable debt collection costs.

Where permitted by law and contract, access to certain service deliverables may be restricted while invoices remain overdue. The Vigo Group will act reasonably and consider safety and continuity risks.

Service limitations and client responsibilities

Exclusions

Services may exclude certain activities or support based on the scope defined in the relevant Statement of Work or service agreement. The Vigo Group does not provide services beyond Australia unless specifically agreed in writing.

Client responsibilities

Clients are responsible for providing accurate information, timely responses, and access to the systems, people, documents, and resources required for delivery. Failure to do so may result in delays or additional charges.

Compliance and regulatory references

Privacy

The Vigo Group handles personal information in line with the Australian Privacy Principles. More detail is provided in the Privacy Policy.

Security frameworks

Where security work is included in scope, recognised frameworks such as the ASD Essential Eight may be referenced to inform recommendations. Controls implemented depend on the agreed scope, client environment, and risk priorities.

Confidentiality and data protection

Both parties agree to keep confidential information secure and not disclose it to third parties without prior consent, except where required by law or by the agreed service model.

The Vigo Group uses reasonable security measures to protect client data. Clients must notify The Vigo Group promptly if they become aware of suspected security incidents, unauthorised access, or other events that may affect service delivery or data protection.

Limitation of liability

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees or other rights that cannot be excluded under the Australian Consumer Law.

To the extent permitted by law, The Vigo Group is not liable for indirect, incidental, or consequential damages. Liability for direct damages arising from services is capped at the total fees paid by the client in the preceding 12 months, unless otherwise agreed in writing.

Termination and cancellation

Termination by client

Clients may terminate an engagement by providing written notice as specified in the Statement of Work or service agreement. Fees for services performed up to the termination date remain payable.

Termination by The Vigo Group

The Vigo Group may terminate or suspend services if the client breaches these Terms or the relevant agreement, fails to make timely payment, exceeds 60 days of non-payment, or engages in activities that create security, compliance, operational, or safety risk.

Dispute resolution

These Terms are governed by the laws of Victoria, Australia.

Disputes will first be addressed through good faith negotiation. If unresolved, disputes will be subject to mediation or arbitration in Victoria, Australia, as appropriate.

Changes to terms

These Terms may be updated from time to time. Updated Terms apply from the date published. For services provided under a signed Statement of Work or service agreement, the signed documents prevail in the event of inconsistency.

Third-party services

The Vigo Group may rely on third-party platforms and providers. The Vigo Group is not responsible for outages or failures caused by those providers, but will provide reasonable assistance where the issue is within the agreed scope.

Intellectual property

Unless agreed otherwise, pre-existing intellectual property remains owned by the originating party.

Client-paid deliverables are licensed or assigned as specified in the relevant Statement of Work, service agreement, or written arrangement.

Force majeure

Neither party is liable for delay or failure caused by events outside reasonable control.

Contact

The Vigo Group Pty Ltd
PO Box 360 Seddon VIC 3011
support@vigogroup.com.au

Consultation by appointment only