Privacy

Privacy Policy

The Vigo Group Pty Ltd is committed to protecting personal and business information. This page explains how information is collected, used, stored, disclosed, and protected across this website and the services it operates or supports.

Privacy at a glance

This privacy notice applies at operator level unless a specific service, engagement, or surface states otherwise. It explains the practical handling of enquiry, support, billing, service, and basic technical information in plain language.

Last updated: 1 May 2026.
Owner: Privacy Officer, The Vigo Group Pty Ltd.

We collect contact, billing, service, and basic technical data
We use information to deliver services, provide support, secure systems, and meet legal obligations
We do not sell or rent personal information
We share information only where reasonably required to operate services
You may request access, correction, or raise a privacy complaint

Introduction

This Privacy Policy explains how The Vigo Group Pty Ltd (“Vigo Group”, “we”, “us”, “our”) collects, uses, stores, and discloses information in connection with its website, services, support pathways, and business operations.

The Vigo Group handles personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we may collect

Personal information such as name, email, phone number, role, and business details
Billing and payment information such as invoices, payment status, and transaction references
Technical data such as IP address, basic device/browser information, website logs, and usage statistics
Service data provided through tickets, emails, meetings, documents, contracts, or deliverable inputs

Information may come from forms, emails, support tickets, contracts, shared documents, billing systems, payment providers, analytics, logs, security tooling, or direct service interactions.

We do not ask for passwords. Please do not send secrets, credentials, or unnecessary personal information through email, forms, or support channels.

How we use information

Information is used to provide operator-level support, domain management, managed services, administration, billing, communications, and related business operations.

Deliver services and support
Operate the business and manage client communications
Process billing, payments, subscriptions, and overdue accounts
Detect, prevent, and respond to security risks or abuse
Improve reliability, usability, and service quality
Meet legal, accounting, regulatory, and record-keeping obligations

Security, retention, and deletion

Security

The Vigo Group uses reasonable technical and organisational measures to protect information. This may include encryption in transit where supported, access controls, least-privilege practices, logging, monitoring, and platform-supported encryption at rest.

Retention and deletion

Information is retained only for as long as reasonably required to deliver services, support clients, maintain business records, meet legal obligations, manage security, or preserve operational continuity.

Retention periods vary by record type, including billing records, support history, service records, security logs, and backups. When information is no longer required, reasonable steps are taken to delete or de-identify it.

Sharing and overseas processing

The Vigo Group does not sell or rent personal information.

Information may be shared with trusted providers that help operate and deliver services. This may include hosting, email, support tooling, billing, monitoring, analytics, security, payment, and communications providers.

Some providers may store or process information outside Australia. Where this occurs, The Vigo Group takes reasonable steps to ensure appropriate protections are in place.

The exact vendor mix depends on the relevant service, engagement, and operating model.

Payments

Payment processing may be handled by secure third-party providers. The Vigo Group does not store full payment card details on its own servers.

Payment providers are responsible for PCI-DSS compliance where applicable
Billing records may be retained for accounting, legal, and operational purposes
Transaction references may be used to reconcile payments and manage accounts

Incident response and breach notification

If The Vigo Group becomes aware of a suspected data breach, it will investigate promptly. Where an eligible data breach is identified under the Notifiable Data Breaches scheme, affected individuals and the Office of the Australian Information Commissioner will be notified as required and as soon as practicable.

Your rights

You may request access to personal information held about you, request correction of that information, or lodge a privacy complaint.

Privacy requests will be responded to within a reasonable timeframe.

If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner.

Updates

This Privacy Policy may be updated from time to time. The latest version will be published on this website.

Contact

Privacy Officer
The Vigo Group Pty Ltd
ACN 130 524 346
PO Box 360 Seddon VIC 3011
support@vigogroup.com.au

For privacy-related questions or requests, email the primary support address above or use the support page as the main contact path.