This privacy notice applies at operator level unless a specific service or surface states otherwise. It is intended to explain the practical handling of enquiry, support, and service-related information in plain language.
Privacy
Privacy
This page explains, at a high level, how The Vigo Group handles personal information in connection with this website and the services it operates or supports.
Overview
The aim is to collect and use only what is reasonably necessary to operate services, respond to enquiries, maintain security, and meet legal or operational obligations.
Information we may collect
- contact details you provide through support or enquiry pathways
- support history and related service communications where relevant
- basic technical and usage information needed to operate or secure services
- records required for business, legal, billing, or operational purposes
Why we collect it
Information may be used to respond to enquiries, provide support, operate and maintain services, improve reliability and security, and manage administration around the services The Vigo Group operates or supports.
This operator surface is not intended to support broad profiling or unnecessary marketing. Information is used for practical service and company purposes.
Third-party providers and processors
The Vigo Group may rely on third-party providers for hosting, edge delivery, support, communications, analytics, security, and related operational functions. These providers are used where they support reliability, security, and operational simplicity.
- hosting and edge infrastructure relevant to the service in question
- support tooling, including Help Scout once fully active
- legacy HESK access for historical ticket continuity during transition
- email, security, analytics, or abuse-prevention tooling where reasonably required
Retention and handling
Enquiry, support, and operational records are retained only for as long as reasonably necessary for support, legal, administrative, security, or continuity purposes.
The Vigo Group aims to handle information carefully and proportionately, using reasonable technical and organisational measures to protect it.
Questions about privacy
For privacy-related questions or requests, use the support page as the main contact path.