Support covers general enquiries, service or access issues, questions about one of the public-facing services, privacy or trust-related enquiries, billing or operational matters where relevant, and reporting a problem.
Support
Support and contact
Support is the main contact point for The Vigo Group. Use this page if you need help, want to ask a question, or need to reach us about one of the services or public surfaces the company operates or supports.
What support covers
- general contact and operator questions
- service or access issues
- privacy, trust, or terms queries
- billing or operational follow-up where relevant
- problem reporting and support continuity
Useful routes before you contact us
Email support
Primary support entry point until the Help Scout mailbox URL is published.
Status
Separate status surface for service availability and incident communication.
Existing support tickets
Transitional HESK access retained for continuity during migration.
Domains
Separate utility surface for domain-related actions.
Support approach
The aim is to keep support straightforward, human, and clear. Requests are reviewed during normal business hours unless otherwise stated.
During the migration period, existing HESK users may still access their legacy tickets. New enquiries should use the primary support path unless directed otherwise.
One contact path
Support is the main entry point for The Vigo Group. Where an enquiry needs to be redirected, it will be handled from there.